Supreme Design Solutions

Terms of Service

Last updated: June 17, 2026

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you ("Client", "you") and Supreme Design Solutions ("we", "us", "our") governing your access to and use of our website, subscription plans, and design services (collectively, the "Services"). By creating an account, purchasing a plan, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

3. Subscription Plans & Requests

Our Services are offered on a recurring subscription basis. Each plan defines the scope of work, request types, turnaround targets, and number of active or concurrent requests available to you. Plan details displayed at checkout are incorporated into these Terms.

  • Turnaround times are targets, not guarantees, and depend on request complexity and the timeliness of your feedback.
  • Each subscription period grants a fixed number of project credits — currently 2 for Light, 5 for Medium, and 10 for Premier. One-time additional project purchases ($150) grant 1 credit. Unused credits remain available for 12 months from the date of the purchase that granted them, after which they expire.
  • Credits are consumed when a project is delivered (the conversation is closed by our team).
  • You may open new project requests at any time. If no credit is available, the request enters our queue and will be fulfilled when your next renewal lands or when you purchase an additional project.
  • We may decline requests that fall outside the agreed scope, are unlawful, or conflict with our content policies.

4. Definition of a Project

4.1 Sole Discretion. Supreme Design Solutions retains the sole and exclusive right to determine, in its reasonable discretion, what constitutes a single “Project” under any subscription plan or engagement. This determination is binding unless it is exercised in bad faith.

4.2 General Standard. As a general guideline, a single Project is defined as one discrete design entity or piece of content that can reasonably be presented on a single 8.5″ × 11″ surface at a legible, professional, and visually coherent scale. Non-exhaustive examples include: a single-page flyer, one social media graphic, one business card, one logo concept, one menu panel, one advertisement creative, one email header, one landing page hero image, one packaging panel, one presentation slide, one infographic panel, or any other comparable single-surface deliverable.

4.3 Multi-Surface, Multi-Page, and Composite Work. Any deliverable that exceeds the single-surface standard — including, without limitation, multi-page documents, pitch decks, full brand identity systems, multi-screen website designs, motion or video content, multi-variant advertisement sets, large-format signage, or multi-panel packaging dielines — shall be treated as multiple Projects. Each additional page, screen, surface, variant, frame, or panel shall be counted as a separate Project unless otherwise expressly agreed in writing.

4.4 Good-Faith Application. Minor, incidental adjustments arising from the same creative direction — such as color variants, file-format exports for standard web or print use, or reasonable resizes of an otherwise single-surface deliverable — will generally not be counted as separate Projects, provided they do not materially expand the scope or complexity of the original request.

4.5 Right to Reclassify. We reserve the right to reclassify, split, or consolidate requests at intake or during production if the submitted scope materially differs from the initial description, if additional surfaces or variants are introduced after approval, or if the work otherwise exceeds the parameters of a single Project as defined herein. In such cases, we will notify you promptly and work with you to allocate the work across your available Project balance or, if necessary, arrange additional billing.

5. Billing, Renewal & Cancellation

Subscriptions are billed in advance on a recurring basis (e.g., monthly) using the payment method on file via our payment processor. By subscribing, you authorize us to charge that payment method for each renewal until you cancel.

  • You may cancel at any time from your billing settings. Cancellation stops future renewals; it does not retroactively refund the current period.
  • All fees are non-refundable except where required by law or expressly stated.
  • We may change pricing or plan features with at least 30 days' notice; changes take effect on your next renewal.
  • Failed payments may result in suspension or termination of the Services.

6. Client Responsibilities

You agree to provide clear briefs, brand assets, reference materials, and timely feedback. You represent and warrant that any content you submit to us (logos, photos, text, fonts, etc.) is owned by you or properly licensed, and that our use of it for the Services will not infringe any third party's rights. You are solely responsible for the legality of the content you ask us to produce.

7. Revisions

7.1 Reasonable Revisions. We are committed to delivering work you love and will gladly refine each Project through a reasonable cycle of revisions based on your written feedback. Our goal on every Project is alignment with the brief, professional execution, and a result you are proud to use.

7.2 Designer Discretion. What constitutes a “reasonable” number of revisions for any given Project is determined by the assigned designer in their good-faith professional judgment, taking into account the brief, the complexity of the work, the clarity and consistency of feedback received, the time and resources already invested, and the equitable allocation of designer availability across all clients. This discretion exists so we can balance cost, time, creative quality, and the collective client experience — and so designers are never pressured to perform an open-ended number of revisions on a single Project.

7.3 When a Project Is Considered Complete. If the design has reached a polished, on-brief result and further requested changes represent a meaningful shift in creative direction, scope, layout, or concept rather than refinement of the existing work, the designer may close the Project as delivered and invite you to open a new Project request to continue. This is not a denial of service; it is how we keep quality high and turnaround times fair for every client on the platform.

7.4 Good-Faith Standard. We will always communicate clearly before closing a Project, summarize what has been delivered, and outline how any remaining changes can be addressed (for example, as a new Project credit or as part of a future billing period). You agree to provide consolidated, specific, and timely feedback to help us reach a final result efficiently.

8. Intellectual Property & Licenses

Upon full payment for the relevant billing period, you receive a worldwide, royalty-free license to use the final deliverables produced for you ("Deliverables") for your own commercial and non-commercial purposes.

  • We retain ownership of preliminary concepts, working files, and unused drafts unless otherwise agreed in writing.
  • We retain the right to display Deliverables in our portfolio and marketing materials unless you request otherwise in writing.
  • Third-party assets (e.g., stock photos, fonts, plugins) are subject to their own licenses, which pass through to you on the terms set by the licensor.
  • Our website, brand, templates, and software remain our exclusive property.

9. Acceptable Use

You may not use the Services to request or distribute content that is unlawful, infringing, defamatory, hateful, sexually explicit involving minors, or otherwise harmful. You may not attempt to interfere with, reverse engineer, or disrupt the Services or resell them without our written consent.

10. Third-Party Services

The Services rely on third-party providers (for example, hosting, authentication, payment processing, and email delivery). Your use of those providers' features is subject to their respective terms. We are not responsible for the acts or omissions of third parties.

11. Disclaimers

THE SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET ANY PARTICULAR BUSINESS OUTCOME.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of your content, your misuse of the Services, or your violation of these Terms or any applicable law.

14. Termination

We may suspend or terminate your access to the Services at any time for breach of these Terms, non-payment, or risk to our platform or other users. Upon termination, your license to use the Services ends, but Deliverables you have already paid for in full remain licensed to you as described above.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Services or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which Supreme Design Solutions is established, without regard to conflict-of-law principles. The parties agree to attempt to resolve disputes informally first; any unresolved dispute will be submitted to the exclusive jurisdiction of the courts located in that jurisdiction, unless otherwise required by applicable law.

17. Contact

Questions about these Terms? Contact us.